Terms & Conditions

Important information for your boat journey

Booking & Payment

Reservation Process

  • All bookings must be confirmed with advance payment
  • Reservations are subject to availability and weather conditions
  • Group bookings (5+ people) may qualify for special rates
  • Confirmation emails will be sent within 24 hours of booking

Payment Terms

  • Payment is required at time of booking
  • We accept PayPal and major credit cards
  • Prices are listed in Euros (€) and include all taxes
  • Children under 6 travel free with paying adults

Cancellation Policy

Flexible Cancellation

We understand travel plans can change. Here's our fair cancellation policy:

Cancellation by Guest

  • More than 48 hours: Full refund
  • 24-48 hours: 50% refund
  • Less than 24 hours: No refund
  • No-show: No refund

Cancellation by Operator

  • Weather conditions: Full refund or reschedule
  • Technical issues: Full refund or alternative tour
  • Force majeure: Full refund

Safety & Requirements

What to Bring

  • Valid passport or ID document
  • Comfortable walking shoes with good grip
  • Sun protection (hat, sunglasses, sunscreen)
  • Swimwear and towel (seasonal)
  • Light jacket or sweater (mountain weather)
  • Camera for capturing memories

Health & Fitness

  • Basic walking ability required for boarding and exploring
  • Inform us of any medical conditions or mobility limitations
  • Life jackets provided and must be worn when required
  • Children must be supervised by adults at all times

Important Guidelines

Departure Information

  • Arrive at Blini Parking 30 minutes before departure
  • Boats depart promptly at scheduled times
  • Late arrivals may result in missed departure (no refund)
  • Check weather conditions before traveling

Environmental Responsibility

  • Take only photos, leave only footprints
  • No littering - help preserve this pristine environment
  • Respect local wildlife and vegetation
  • Follow all guidance from your boat captain

Questions or Concerns?

If you have any questions about these terms or need assistance with your booking, please don't hesitate to contact us.

Last updated: December 30, 2024